Terms of Service

1. Service Description

App2Chat is a conversational API gateway service operated by Frontz Technologies that enables you to deploy conversational experiences to popular messaging platforms including WhatsApp, Telegram, Viber, Discord, and more.

Our platform provides:

• OpenAPI and MCP integration capabilities
• AI-powered natural language understanding
• Multi-platform bot deployment
• Real-time message processing and routing

App2Chat serves developers, businesses, and organizations seeking to create conversational interfaces for their services and applications.

2. User Accounts and Registration

To use App2Chat, you must create an account through our authentication provider, Clerk, which supports Google OAuth integration.

Account Requirements

• Valid email address
• Acceptance of these Terms of Service
• Accurate and up-to-date account information

Your Responsibilities

• Maintain the security of your account credentials
• Provide accurate information during registration
• Notify us immediately of any unauthorized access
• Comply with all applicable laws and regulations

We reserve the right to suspend or terminate accounts that violate these terms or engage in prohibited activities.

3. Subscription Plans and Billing

App2Chat offers multiple subscription tiers to meet different usage needs. Current plans include free and paid options with varying limits on bot creation, message processing, API calls, and platform access.

Billing Terms

• Subscription fees are processed through Stripe
• Billing occurs monthly or as specified in your plan
• Usage-based charges may apply for exceeding plan limits
• All fees are non-refundable unless required by law

Plan Changes and Cancellation

• You may upgrade or downgrade your plan at any time
• Changes take effect at the next billing cycle
• You may cancel your subscription at any time
• Service continues until the end of your current billing period

For enterprise needs requiring custom limits and features, please contact our sales team for a tailored solution.

4. Bot Creation and Deployment Terms

Ownership and Responsibility

• You retain ownership of your bot configurations and content
• You are responsible for your bot's behavior and content compliance
• Your bots must comply with the terms of service of target platforms (Telegram, WhatsApp, etc.)
• You must adhere to your subscription tier's resource usage limits

Content Guidelines

Your bots and their content must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Contain harmful, offensive, or inappropriate material
• Engage in spam, harassment, or fraudulent activities
• Compromise platform security or user privacy

5. API Usage Policies

Rate Limits and Fair Usage

• API usage is subject to rate limits based on your subscription tier
• Excessive usage, abuse, or spam is prohibited
• We may implement additional limits to ensure service quality
• Violations may result in temporary or permanent restrictions

Integration Requirements

• Your API specifications must comply with OpenAPI standards
• API tokens and credentials must be handled securely
• You are responsible for maintaining your API endpoints
• Service availability depends on your backend reliability

6. AI Model Usage Terms

Model Access and Restrictions

• AI model access is determined by your subscription tier
• Usage must comply with the terms of our AI providers (OpenRouter, OpenAI, etc.)
• Content generation must adhere to AI provider guidelines
• Harmful, illegal, or inappropriate content requests are prohibited

Liability for AI-Generated Content

You are fully responsible for:

• All content generated by AI models through your bots
• Reviewing and approving AI responses before deployment
• Ensuring AI-generated content complies with applicable laws
• Any consequences arising from AI-generated content

7. Data Processing and Privacy

We collect and process data as detailed in our Privacy Policy, including:

• Account and billing information for service provision
• Bot configurations and usage analytics
• Message content for processing and routing
• Performance and error data for service improvement

Third-Party Integrations

Your data may be shared with trusted service providers including Stripe for payments, OpenRouter for AI processing, and messaging platform APIs for message delivery.

Your Rights

You have rights to access, correct, delete, and port your data as described in our Privacy Policy.

8. Intellectual Property

App2Chat Intellectual Property

We retain all rights to the App2Chat platform, including our technology, branding, documentation, and software. You receive a limited, non-exclusive license to use our services according to these terms.

Your Intellectual Property

You retain ownership of:

• Your bot configurations and custom content
• Your API specifications and endpoints
• Your business data and user interactions

Third-Party Rights

You must respect the intellectual property rights of messaging platforms, AI providers, and other third parties when using our services.

9. Limitation of Liability

Service Availability

We provide our services on a "best effort" basis without guarantees of uptime or availability. While we strive for high reliability, we cannot guarantee uninterrupted service.

Limitation of Damages

To the maximum extent permitted by law, our liability is limited to direct damages only and does not exceed the fees paid by you in the 12 months preceding the claim.

Exclusions

We are not liable for:

• Data loss (you are responsible for backups)
• Third-party service failures or interruptions
• Consequences of AI-generated content
• Business losses or indirect damages

10. Termination

Your Right to Terminate

You may cancel your subscription and terminate your account at any time by contacting our support team.

Our Right to Terminate

We may suspend or terminate your account for:

• Violation of these terms
• Non-payment of fees
• Illegal or harmful activities
• Business reasons with appropriate notice

Effect of Termination

Upon termination:

• Service access ceases immediately
• You have 30 days to request export of your data
• We may delete your data after the retention period
• Outstanding fees remain due

11. Governing Law

Applicable Law

These terms are governed by the laws of the jurisdiction where Frontz Technologies is incorporated, without regard to conflict of law principles.

Dispute Resolution

We prefer to resolve disputes through direct communication. If formal resolution is needed, disputes will be resolved through binding arbitration or in the courts of our jurisdiction.

Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the service. Continued use after notification constitutes acceptance of the updated terms.